RETURNS

At The Indian Motif, we strive to deliver your order - that you so fondly and tastefully chose, in a manner that brings you utmost delight. However, in the unlikely event that you wish to return or exchange a product, please be guided by our process – 

• Our Returns & Exchange policy lasts 7 days. If 7 days have gone by since your receipt of the order/product,unfortunately we can’t offer you a refund or exchange.
• To be eligible for a Return /exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with bills.
• Acceptance of Return / Exchange is restricted to scenarios such as  delivery of the wrong product, or in the event of a defect in the product. This will not include a slight difference in the product colour from the colour observed in the website photographs - due to photography lighting.
• To initiate a return, please write to us at theindianmotif@gmail.com, with complete information - Order Details, the reason behind your intention to Return / Exchange the product .This should be done within 7 days from the date of receiving the products for us to assess, validate and accept or decline a return.
• The Indian Motif reserves the right to refuse a return / exchange if found not valid , in which case the relevant reasoning will be provided to you
• Returns shipping – Once we confirm the acceptance of Return / Exchange, kindly ship the product back to the following address :

• The Indian Motif Store, Shop #2, Ragi To Raga, Shankaraa, Kanakapura Rd, Doddakallasandra, Bengaluru, Karnataka 560062

• You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If we process a refund, the cost of shipping, and any import duties,levies, payment gateway charges and currency conversion fees as part of the refund process of the product will be deducted. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 Please note : 

We cannot be held responsible for any damage that occurs to the product after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear. 

REFUNDS

• Should you wish you avail a refund please email to us with complete order/invoice details to theindianmotif@gmail.com or call us on +91 8296240103 or +919741985533
• We will assess the same and confirm back to you our acceptance or otherwise towards your request to refund
• Upon acceptance to your request , kindly ship the product back to the following address -
• The Indian Motif Store, Shop #2, Ragi To Raga, Shankaraa, Kanakapura Rd, Doddakallasandra, Bengaluru, Karnataka 560062
• Please ensure that the product is unused & returned in good condition in the original /safe packing
• Upon receipt of the returned product, we will inspect the same and validate your claim before confirming our decision to refund or otherwise.
• If you claim is approved, then your refund will be processed, and a credit will automatically be applied to the source of payment, within 10 working days of our receipt of the returned product
• You may also opt to park the funds with us for a futuristic purchase or choose any alternative product of your choice of the same value or higher from our list of product
• If the value of the product chosen is more than the credit available, we will help you in paying the difference so as to complete the order.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

CANCELLATIONS OF ORDERS 

• We start processing your order as soon as you pay for the same and hence we do not encourage any cancellation of orders.
• If you wish to discuss further regarding a potential cancellation please contact our customer support team at +9182962401003 or +919741985533 or email to theindianmotif@gmail.com